Baby Monsters Australia is happy to offer a 14 Day Money Back Guarantee.
Our promise to you is that there are no re-stocking charges & no hidden fees.
If for any reason you are unsatisfied with your purchase, you can contact us within 14 days of taking delivery either by phone or email and we will assist you in organising to return the product and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges). This offer only applies to our customers who have purchased directly from Baby Monsters Australia and does not apply if you have been given a personal demonstration.
To qualify to return an item under this Policy, products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer's possession.
Following our approval of your refund request, we will require you to arrange return shipment of the product within five (5) business days. Baby Monsters Australia will process your refund upon inspection of returned goods as a priority.
Baby Monsters Australia reserves the right to make changes to this Guarantee without notice.
If you have any questions regarding our 14 Day Money Back Guarantee, please contact us on 1300 301 621.